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1. Detailed description of goods and/or services

Gradon sway (Pty) Ltd is a business in the hospitality and travel industry that provide travel related product and services to customers via email.

2. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 24 hours and 10 hours respectively and delivery confirmed by way of email (for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)

3. Export restriction (Optional)

The offering on this website is available to South African clients and other international clients.

4. Return and Refunds policy

The provision of goods and services by Gradonsway(Pty) Ltd is subject to availability. In cases of unavailability, Gradon sway (Pty) Ltd will refund the client in full within 30 days. Cancellation of orders by the client will attract a 30 % administration fee.

(If appropriate – provide details of your policy regarding damaged goods. Also mention guarantees, warranties, etc.)

5. Customer Privacy policy

Gradon sway (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

6. Payment options accepted

Payment may be made via Visa and MasterCard.

7. Card acquiring and security

Card transactions will be acquired for Gradon sway (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to to view their security certificate and security policy.

8. Customer details separate from card details

Customer details will be stored by (Gradon sway Pty Ltd) separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to

9. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

10. Responsibility

(Gradon sway Pty Ltd) takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

11. Country of domicile

This website is governed by the laws of South Africa and Gradon sway chooses as its domiciliumcitandietexecutandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature (18 Anemone Road Primrose 1401 Germiston Ekurhuleni Johannesburg South Africa.)

12. Variation

Gradon sway may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Company information

This website is run by Gradon Sway Pty Ltd (private company ) based in South Africa trading as _Gradonsway_and with registration number_(2023/134205/07) and one Director, four members and one owner

14. Contact Details

Company Physical Address: 18 Anemone Road Primrose 1401 Germiston Ekurhuleni Johannesburg South Africa.


Telephone +27749651551